November 2020 Certification Exams

As of November 23, 2020

This webpage contains up-to-date information on available in-person test centres as well as the technical requirements for writing the online proctored exam, system checks that must be completed before sitting the exam and how to prepare your testing environment for exam day.

Additional information about writing the exam is available in the updated Guide to the CFP Examination and Guide to the QFP Examination.

As the COVID-19 pandemic continues, FP Canada™ continues to closely monitor government announcements regarding changes in local gathering limits and the potential impact on in-person test centres. The health and well-being of our candidates, proctors and staff is our top priority and we are taking all necessary precautions to provide a safe testing environment.

 

In-Person Test Centre

Given the fluid situation, we expect to hear from some government leaders throughout the coming week and these announcements may impact the upcoming exams being held at in person test centres.

What This Means For You

Toronto and Peel Region In-Person Test Centre Candidates
Given the Ontario government’s mandated lockdown effective Monday, November 23, candidates in these regions for the QAFP exam on Monday, November 23 and the CFP exams on November 24 – 26 have been contacted with options for their exam sitting.

Other Regions If candidates in other regions do not hear from us about a test centre closure, their exam will take place as scheduled and subject to procedures outlined in the Admission Ticket.

 

Online Proctored Format

All exam candidates for online proctoring have now received their Admission Ticket from Yardstick. If candidates are unable to locate the email, contact Yardstick testing support at testingsupport@getyardstick.com or 1-888-900-0005 option 1.

Technical Requirements for Online Proctored Exam

Review the technical requirements, process for completing the system checks and instructions on how to prepare your testing environment for exam day. It is MANDATORY that all candidates test their exam day computer PRIOR to the exam date and is the candidate’s responsibility to do so using the equipment and internet connection to be used on exam day, to ensure all requirements are met. If a candidate is unable to access their exam due to a failure to complete the computer readiness check prior to the exam, they will be deemed a “No Show” for the exam.

Type Minimum Recommended
Web Camera 640 x 480 resolution 1280 x 720 resolution
PC User Windows Vista Windows 10 (10 S mode is not supported)
Mac User OS X 10.5 or higher OS X 10.13 High Sierra
Internet Download Speed .768 Mbps 1.5 Mbps
Internet Upload Speed .384 Mbps 5 Mbps
RAM 1024 MB 2 GB
Ports 1935, 843, 80, 443, 61613, UDP/TCP 1935, 843, 80, 443, 61613, UDP/TCP

  • Restart and recheck your computer before exam day
  • Compatible browser: Google Chrome (preferred) or Mozilla Firefox. Ensure that you have the latest version of Chrome or Firefox to run testing, and for exam day. You’ll also need the ProctorU browser extension which we recommend you download before completing the mandatory system check.

Download Chrome   |   Download the ProctorU Chrome Extension

Download Firefox   |   Download the ProctorU Firefox Extension

  • Operating Systems: ensure your computer’s operating system is compatible with the exam day requirements. Also, confirm you can install programs on the computer you intend to write the exam. Review this additional guidance if using a corporate computer for the exam.
  • Functioning microphone (most computers and some web cameras have them built-in)
  • Six-foot (minimum) extension cord: to allow flexibility in the placement of the computer and camera if the proctor determines that these items must be moved
  • Monitor: the online proctoring system supports the use of one monitor only. If you are using a laptop computer, no secondary monitors can be connected

 

Preparing Your Computer Before the Exam

In anticipation of exam day, candidates MUST ensure their computer meets the system requirements

 

Preparing Your Computer on Exam Day

Ensure your computer is prepared 30 minutes prior to the scheduled connection time to reduce potential connection issues.

If a candidate is unable to access their exam due to a failure to complete the computer readiness check prior to the exam, they will be deemed a ‘No Show’ for the exam.

  • It is suggested you restart and retest your computer's capability the morning of your exam. You can check your system using "Test It Out" through the Yardstick platform.
    • Download the ProctorU extension for either Chrome or Firefox, if you have not already done so
    • Install the personalized plug-in program upon connection to a proctor (this is not available in advance). It is essential you confirm that your computer can install programs in advance of exam day. Review this additional guidance if using a corporate computer for the exam.
  • Before connecting to a live proctor, ensure that your browser's pop-up blocker is disabled by following this help link: Disable pop-ups in your Browsers
  • A hardwired connection is preferred. A wireless connection can be used, but can sometimes be unstable with an increased risk of disconnection during the exam. If you choose to use wireless, we recommend a speed of at least 5Mbps. You can test your connection by using one of the following sites:

    http://speedtest.googlefiber.net/

    http://beta.speedtest.net/

    https://fast.com

  • You will need a web camera available that you can use to pan the examination room/environment at the proctor’s request (you will have to move this around).
  • One monitor is allowed during the exam. If you regularly use more than one monitor, disconnect the other and ensure it is turned around so that the screen is not facing you upon connection to the proctor

This video demonstrates the secure check-in process that you will go through on exam day.

 

Technical Support:

If you are having trouble confirming preparedness before the exam, or connecting to the proctor on the day of the exam, contact ProctorU directly using the below methods.

Phone:

1-855-772-8678, Option 1

Submit Online Ticket:

https://support.proctoru.com/hc/en-us/requests/new
Click on "Having Trouble with an Exam" and then "I am a test-taker".
You will see options at the bottom of the screen

Live Chat: here

Hours of Operation: 24/7

If you are calling on exam day, we recommend you call or use the live chat for faster response time.

If you can't log in or launch your exam on exam day, contact Yardstick support.

1-888-900-0005 option 1
testingsupport@getyardstick.com

 

 

Exam Day Testing Environment

Candidates are required to ensure the testing environment is and will remain comfortable, quiet, and free of distractions during the scheduled exam.

The following is required and will be confirmed by the proctor:

  • An indoor, private and quiet location
  • Access to a desktop or laptop computer with monitor and webcam that fulfill the technical requirements, noted above
  • A cleared desk or tabletop
  • A comfortable chair
  • The areas beneath the desk and chair are clear
  • The walls immediately behind and in front of where the candidate will be seated are clear
  • The computer is plugged in for the duration of the examination
  • Adequate lighting and the room temperature are comfortable for the candidate
  • Landlines, non-required electronics, and any security or recording devices in the room are turned off
  • Other household members have been informed of the examination date and time and will remain quiet during the examination and not enter the examination room
  • A sign should be placed on the door of the examination room to remind everyone when the examination is in progress

 

During the examination, candidates are not permitted to do any of the following:

  • Wear a hat, coat, scarf, or bulky clothing; candidates may be asked to remove such items (religious attire is permitted)
  • Wear a watch; an examination clock will be on the screen as part of the examination delivery platform
  • Have access to or access electronic devices not listed as required for the examination on your person, or within reach
  • Have access to or use a communication device or any type of recording device, other than those listed as required for the examination 
  • Have anything in your pockets; candidates may be asked to show that their pockets are empty
  • Refuse to move the computer or other objects or to satisfy other requests made by the proctor
  • Make notes on anything other than on the software platform’s note taking feature or the blank scrap piece of paper permitted for this use; at the end of the examination candidates will be asked to destroy/rip up any paper notes taken during the examination in clear view of the proctor
  • Have anything on the desk or table or within reach, other than:
    • Admission Ticket
    • Valid photo identification - appropriate government issued identification with an expiry date from February 2020 to the exam day will be accepted
    • Water or other beverage in a clear, label free bottle with a lid
    • Approved calculator
    • Five sheets of unlined, blank scrap paper (to be checked by the proctor prior to starting exam, and to be destroyed in front of proctor at the end of the exam session) OR a handheld whiteboard (to be checked by the proctor to ensure any notes or calculations have been erased at the end of the exam session)
    • Pens, pencils and/or eraser
    • Desk lamp