Online Proctored Exams
After registering for the QAFP exam or CFP exam with FP Canada for online proctoring, candidates will receive an email from Yardstick Assessment Strategies (firstname.lastname@example.org) with instructions on setting up a user account on their system to facilitate the exam session.
After creating a user account, candidates must book their exam time on the Yardstick/Measure platform. The exam time includes time for onboarding (showing identification, scanning the exam room), exam writing and break(s).
This video provides an overview of the registration process.
Review the technical requirements, process for completing the system checks and instructions on how to prepare your testing environment for exam day. It is MANDATORY that all candidates test their exam day computer PRIOR to the exam date and it is the candidate’s responsibility to do so using the equipment and internet connection to be used on exam day, to ensure all requirements are met.
This mandatory test must be completed on the Yardstick/Measure platform after registration, but a public test is available prior to registration as a way to assess how you meet the system requirement. For public testing, check your system at the ProctorU website. If a candidate is unable to access their exam due to a failure to complete the computer readiness check prior to the exam, they will be deemed a “No Show” for the exam.
A hardwired connection is preferred. A wireless connection can be used, but can sometimes be unstable with an increased risk of disconnection during the exam. If you choose to use wireless, we recommend a speed of at least 5Mbps. You can test your connection by using one of the following sites:
|Web Camera||640 x 480 resolution||1280 x 720 resolution|
|PC User||Windows Vista||Windows 10 (10 S mode is not supported)|
|Mac User||OS X 10.5 or higher||OS X 10.13 High Sierra|
|Internet Download Speed||.768 Mbps||1.5 Mbps|
|Internet Upload Speed||.384 Mbps||5 Mbps|
|RAM||1024 MB||2 GB|
|Ports||1935, 843, 80, 443, 61613, UDP/TCP||1935, 843, 80, 443, 61613, UDP/TCP|
In anticipation of exam day, candidates MUST ensure their computer meets the system requirements
Ensure your computer is prepared 30 minutes prior to the scheduled connection time to reduce potential connection issues.
If a candidate is unable to access their exam due to a failure to complete the computer readiness check prior to the exam, they will be deemed a ‘No Show’ for the exam.
This video demonstrates the secure check-in process that you will go through on exam day.
Phone: 1-855-772-8678, option 1
Submit Online Ticket: https://support.proctoru.com/hc/en-us/requests/new
Click on "Having Trouble with an Exam" and then "I am a test-taker".
You will see options at the bottom of the screen
Live Chat: here
Hours of Operation: 24/7
If you are calling on exam day, we recommend you call or use the live chat for faster response time.
Candidates are required to ensure the testing environment is and will remain comfortable, quiet, and free of distractions during the scheduled exam.
The following is required and will be confirmed by the proctor:
During the examination, candidates are not permitted to do any of the following: