Online Proctored Exams

Here you will find up-to-date information on the technical requirements for writing the online proctored exam, how to register, system checks that must be completed before sitting the exam and how to prepare your testing environment for exam day.

 

Registration

After registering for the QAFP exam or CFP exam with FP Canada for online proctoring, candidates will receive an email from Yardstick Assessment Strategies (testingsupport@getyardstick.com) with instructions on setting up a user account on their system to facilitate the exam session.

After creating a user account, candidates must book their exam time on the Yardstick/Measure platform. The exam time includes time for onboarding (showing identification, scanning the exam room), exam writing and break(s).

This video provides an overview of the registration process.

 

Technical Requirements for Online Proctored Exam

Review the technical requirements, process for completing the system checks and instructions on how to prepare your testing environment for exam day. It is MANDATORY that all candidates test their exam day computer PRIOR to the exam date and it is the candidate’s responsibility to do so using the equipment and internet connection to be used on exam day, to ensure all requirements are met.

This mandatory test must be completed on the Yardstick/Measure platform after registration, but a public test is available prior to registration as a way to assess how you meet the system requirement. For public testing, check your system at the ProctorU website. If a candidate is unable to access their exam due to a failure to complete the computer readiness check prior to the exam, they will be deemed a “No Show” for the exam.

A hardwired connection is preferred. A wireless connection can be used, but can sometimes be unstable with an increased risk of disconnection during the exam. If you choose to use wireless, we recommend a speed of at least 5Mbps. You can test your connection by using one of the following sites:

http://speedtest.googlefiber.net/
http://beta.speedtest.net/
https://fast.com


Type Minimum Recommended
Web Camera 640 x 480 resolution 1280 x 720 resolution
Internet ConnectionWi-Fi connectionWired connection
PC User Windows 8 (10 S mode is not supported)Windows 10 (10 S mode is not supported)
Mac User MacOS 10.13 (oldest still maintained version) MacOS 10.15
CPUmore than 2 core CPU less than 85% CPU Usagemore than 4 core CPU less than 50% CPU Usage
Internet Download Speed 1 Mbps 12 Mbps
Internet Upload Speed 1 Mbps 3 Mbps
RAM 4 GB (less than 95% RAM Usage)16 GB (less than 70% RAM Usage)
Ports 1935, 843, 80, 443, 61613, UDP/TCP 1935, 843, 80, 443, 61613, UDP/TCP
Screen Resolution1366 x 7681920 x 1080 and above

  • Restart and recheck your computer before exam day
  • Compatible browser: Google Chrome (preferred) or Mozilla Firefox. Ensure that you have the latest version of Chrome or Firefox to run testing, and for exam day. You’ll also need the ProctorU browser extension which we recommend you download before completing the mandatory system check.

Download Chrome   |   Download the ProctorU Chrome Extension

Download Firefox   |   Download the ProctorU Firefox Extension

  • Operating Systems: ensure your computer’s operating system is compatible with the exam day requirements. While online proctoring supports both Mac and Windows operating systems, we advise against utilizing a Windows operating system on a Mac device via a virtual machine as this will not be supported during your proctoring session. Also, confirm you can install programs on the computer you intend to write the exam. Review this additional guidance if using a corporate computer for the exam.
    • Additionally the following systems will not be supported: Google Chromebooks, Tablets (Nexus, iPad, Tab, Note, etc.), smartphones, Linux operating systems, Surface RT and running inside any virtual machine.
    • Prior to your exam appointment, the following program types should be disabled on your device: virtual machines, remote desktops, conference/messaging programs, screenshot or capture programs, and development environments. Having any of these programs may delay your exam start or prevent your access to the exam. Virtual Private Networks (VPNs) are permissible
  • Functioning microphone (most computers and some web cameras have them built-in)
  • Six-foot (minimum) extension cord: to allow flexibility in the placement of the computer and camera if the proctor determines that these items must be moved
  • Monitor: the online proctoring system supports the use of one monitor only. If you are using a laptop computer, no secondary monitors can be connected

 

Preparing Your Computer Before the Exam

In anticipation of exam day, candidates MUST ensure their computer meets the system requirements

 

Preparing Your Computer on Exam Day

Ensure your computer is prepared 30 minutes prior to the scheduled connection time to reduce potential connection issues.

If a candidate is unable to access their exam due to a failure to complete the computer readiness check prior to the exam, they will be deemed a ‘No Show’ for the exam.

  • It is suggested you restart and retest your computer's capability the morning of your exam. You can check your system using "Test It Out" through the Yardstick platform.
    • Download the ProctorU extension for either Chrome or Firefox, if you have not already done so
    • Install the personalized plug-in program upon connection to a proctor (this is not available in advance). It is essential you confirm that your computer can install programs in advance of exam day. Review this additional guidance if using a corporate computer for the exam.
  • Before connecting to a live proctor, ensure that your browser's pop-up blocker is disabled by following this help link: Disable pop-ups in your Browsers
  • A hardwired connection is preferred. A wireless connection can be used, but can sometimes be unstable with an increased risk of disconnection during the exam. If you choose to use wireless, we recommend a speed of at least 10Mbps. Test your connection by using one of the following sites:
  • You will need a web camera available that you can use to pan the examination room/environment at the proctor’s request (you will have to move this around).
  • One monitor is allowed during the exam. If you regularly use more than one monitor, disconnect the other and ensure it is turned around so that the screen is not facing you upon connection to the proctor

This video demonstrates the secure check-in process that you will go through on exam day.

 

Technical Support:

If you are having trouble confirming preparedness before the exam, or connecting to the proctor on the day of the exam, contact ProctorU directly using the below methods.

Phone: 1-855-772-8678, option 1

Submit Online Ticket: https://support.proctoru.com/hc/en-us/requests/new
Click on "Having Trouble with an Exam" and then "I am a test-taker".
You will see options at the bottom of the screen

Live Chat: here

Hours of Operation: 24/7

If you are calling on exam day, we recommend you call or use the live chat for faster response time.


If you can't log in or launch your exam on exam day, contact Yardstick support.

1-888-900-0005, option 1
testingsupport@getyardstick.com

 

 

Exam Day Testing Environment

Candidates are required to ensure the testing environment is and will remain comfortable, quiet, and free of distractions during the scheduled exam.

The following is required and will be confirmed by the proctor:

  • An indoor, private and quiet location (candidates will not be permitted to write the exam in a room where a clear glass wall would allow their computer screen to be viewed by another individual)
  • Access to a desktop or laptop computer with monitor and webcam that fulfill the technical requirements, noted above
  • A cleared desk or tabletop (candidates will be asked to remove anything from their desk that is not permanently affixed or approved for the test)
  • A comfortable chair
  • The areas beneath the desk and chair are clear
  • The walls immediately behind and in front of where the candidate will be seated are clear
  • The computer is plugged in for the duration of the examination
  • Adequate lighting and the room temperature are comfortable for the candidate

Candidates should also prepare so that during the administration of the examination:

  • Landlines, non-required electronics, and any security or recording devices in the room are turned off
  • Other household members have been informed of the examination date and time and will remain quiet during the examination and not enter the examination room
  • A sign should be placed on the door of the examination room to remind everyone when the examination is in progress

During the examination, candidates are not permitted to do any of the following:

  • Wear a hat, coat, scarf, or bulky clothing; candidates may be asked to remove such items (religious attire is permitted)
  • Wear a watch; an examination clock will be on the screen as part of the examination delivery platform
  • Wear earphones in either a headphone style or ear bud style
  • Have access to or access electronic devices not listed as required for the examination on your person, or within reach
  • Have access to or use a communication device or any type of recording device, other than those listed as required for the examination 
  • Have anything in your pockets; candidates may be asked to show that their pockets are empty
  • Refuse to move the computer or other objects or to satisfy other requests made by the proctor
  • Open other websites or programs and/or documents on the candidate's computer
  • Make notes on anything other than on the software platform’s note taking feature or handheld whiteboard (maximum size of 8.5" x 11") permitted for this use; at the end of the examination candidates will be asked to erase any notes on the whiteboard in clear view of the proctor
  • Have anything on the desk or table or within reach, other than:
    • Valid photo identification
    • Water or other beverage in a clear, label free bottle with a lid
    • Approved calculator
    • A handheld whiteboard (maximum size of 8.5" x 11"), to be checked by the proctor to ensure any notes or calculations have been erased at the end of the exam session
    • Desk lamp